What to expect when you come in to Willis Street Physiotherapy:

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Firstly, you will meet our friendly reception team who will ask you to complete a consent to treatment from, and explain whether it will be possible to claim part funding from ACC for you treatment. You can find out more about what is/isn’t covered by ACC here.

Your physiotherapist will then take you through to a private treatment room for your initial assessment. This will be an opportunity for your physiotherapist to get to know you, understand your pain, discomfort or injury, assess the causes, devise a treatment plan and set some goals with you. This will usually start with a physical examination to determine pain sensitive structures and any biomechanical factors. Your physiotherapist will explain everything to you as they go along. Expect to be actively involved in your treatment.

Treatment will often begin by identifying the pain response and addressing any factors identified in the assessment process. We have a large team of physiotherapists who use a range of treatment techniques. Commonly used treatment techniques that our team use include: manipulation, acupuncture, soft tissue release, mobilisation, trigger point release, and strengthening exercises. Treatments will be individualised and directed at returning to full function, e.g. a running programme for a runner.

Usually you can remain fully dressed for you treatment, but if your clothes are restrictive or if your physiotherapist feels it will be beneficial for you to partially disrobe they will discuss this with you. We have gowns and shorts available for you to change into if you are comfortable doing this. We can also provide a chaperone or you are welcome to bring a friend or whanau member with you to your treatment sessions.

Sometimes your physiotherapist may feel you will benefit from an immediate referral for onward investigation. This could be for an ultrasound scan, x-ray or specialist opinion. This will be discussed with you and the appropriate referral made. Sometimes your physiotherapist may try and resolve things by starting treatment, and use the option of onward referral if you aren’t responding as expected and achieving your treatment goals. A skilled Physiotherapist is an expert at understanding when to refer you on for further investigation or opinion.

Within 1-4 sessions most conditions should show some improvement. You should be able to see or feel improvement in your problem. At all times your physiotherapist will have your wellbeing at the heart of their decision making. Your physiotherapist will also be concerned with your long term wellbeing and minimising the likelihood of your injury recurring. This is where you will be asked to actively participate - ensure you understand what exercises are being prescribed and ask as many questions as you need to. As with anything, clients who get the best results are the ones who are really committed to their own recovery.